All orders received are processed and shipped (EST) Monday through Friday (excluding holidays) within 12 business hours. Packages are collected at 11 a.m. every day.
Item Exchanges and Returns in Canada
Upon receipt of a postal order, you are requested to confirm receipt of the order. La Grange validates the quality of its products and its canning. Notify us within 7 business days if an error on our part has crept into your purchase order. We will then exchange it at our expense for postage. In Canada, we can refund or exchange an item sold on site within 7 working days, only if the original packaging has not been damaged and used.
For any questions or requests regarding returns, exchanges and credit notes, please contact us at: firstname.lastname@example.org
In Canada, we offer you a standard shipping rate of $15 for all deliveries. All orders are trackable with a tracking link with Canada Post. We are not responsible for delays or loss of packages in regular service at Canada Post.
Deliveries are made in Canada and the United States. For questions regarding shipments outside Canada, please write to email@example.com
We deliver the goods in accordance with Canada Post procedures. Business days do not include Saturdays, Sundays and holidays.
La Grange du Parfumeur sets up golden rules in terms of operations. We value the contribution of exemplary know-how in our procedures and attach great importance to the transparency, the discretion and the respect we show to our customers. In fact, we are committed to:
1) We are respectful of your privacy.
2) We are prohibited from communicating or selling your data to third parties.
3) We send you commercial communications, only if we have your agreement. At any time, you can decide otherwise.
4) We make sure to secure and protect your personal data, which we classify as confidential.
If you wish to contact us for any product question or claims, please email us at firstname.lastname@example.org Or write to us at the following address:
LA GRANGE DU PARFUMEUR
1245, chemin des Peres
Magog, Quebec J1X 5R9
Do not hesitate to send us your requests and comments about the perfumes used or the fragrances you wish to buy. Requests, comments, suggestions, ideas and any other information you provide to us will be treated as confidential. You must not pretend to be another person or entity, use false email addresses or mislead La Grange du Parfumeur in any way on the origin of the information sent.
Allergies and Precautions
The House follows the IFRA recommendations regarding the dosage of raw materials. However, it is impossible to predict allergic reactions in individuals to a specific ingredient or combination of ingredients. Some people can develop an allergy to a number of ingredients at any given time, whether it be in food, skin care products or fragrances. This is why we recommend that you test the fragrance on a small area of skin first, before using it regularly.
If you have allergic tendencies, then it would be wise to make moderate use of scented products. If you develop allergic reactions with any of our products, stop using it immediately.
Perfumes are a FLAMMABLE product.
Do not apply near fire, flame, heat or smoking.
For external use only.
Do not swallow or use perfume in-house.
Avoid contact with the eyes.
Keep out of the reach of children and pets.
Do not apply to sensitive, damaged or inflamed skin.
If irritation develops, reduce frequency or discontinue use.
Avoid wearing perfume on skin that is too exposed to the sun.
If you develop allergic reactions, stop using the product immediately.
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